A+ Core 2

The published domains and objectives for 220-1202. Your missions come from these objectives, and your progress is recorded against them.

• 28%

  1.0

  Operating Systems

  • 1.1Operating system types and purposes
  • 1.2Operating system installations and upgrades
  • 1.3Microsoft Windows edition features
  • 1.4Microsoft Windows features and tools
  • 1.5Microsoft Windows command-line tools
  • 1.6Microsoft Windows settings
  • 1.7Microsoft Windows client networking
  • 1.8macOS desktop features and tools
  • 1.9Linux desktop features and tools
  • 1.10Application installation requirements
  • 1.11Cloud-based productivity tools

• 28%

  2.0

  Security

  • 2.1Security measures and purposes
  • 2.2Microsoft Windows security settings
  • 2.3Wireless security and authentication
  • 2.4Malware detection, removal, and prevention
  • 2.5Social engineering attacks and vulnerabilities
  • 2.6SOHO malware removal procedures
  • 2.7Workstation hardening techniques
  • 2.8Mobile device security
  • 2.9Data destruction and disposal
  • 2.10SOHO network security settings
  • 2.11Browser security settings

• 23%

  3.0

  Software Troubleshooting

  • 3.1Windows operating system issues
  • 3.2Mobile operating system and application issues
  • 3.3Mobile security issues
  • 3.4Personal computer security issues

• 21%

  4.0

  Operational Procedures

  • 4.1Documentation and support information management
  • 4.2Change management procedures
  • 4.3Workstation backup and recovery
  • 4.4Safety procedures
  • 4.5Environmental impacts and controls
  • 4.6Content, privacy, licensing, and policy concepts
  • 4.7Communication and professionalism
  • 4.8Scripting basics
  • 4.9Remote access technologies
  • 4.10Artificial intelligence concepts